Cookie Policy

Our use of cookies

Welcome to:

(referred to as the “Sites”), owned and operated by CLF Distribution Ltd of Units 3, Quest, 271 Test Ln, Southampton SO16 9SD.  All references in this policy to “we”, “us” and “our” are to CLF Distribution Ltd, which operates the Sites and is responsible for the cookies described in this policy.  Here you will find information on what cookies may be set when you visit the Sites and how to reject or delete those cookies.  For further detailed information about the Sites, please click here to see our terms and conditions at https://shop.wholeearthfoods.com/pages/terms-agreements, and our Privacy Policy.

By continuing to use the Sites, you are agreeing to our use of cookies in the manner described in this policy.

What are cookies?

1.1  A cookie is a small data file that is placed on your computer or other device to allow a website to recognise you as a user when you return to the website using the same computer and web browser, either for the duration of your visit (using a ‘session cookie’) or for repeat visits (a ‘persistent cookie’). Other similar files work in the same way and we use the word ‘cookie’ in this policy to refer to all files that collect information in this way.

1.2  Cookies are an extremely common technology for remembering certain information about a Visitor to a website. The vast majority of websites currently make use of cookies and they are commonly used for a wide range of tasks.  We use cookies for the following purposes:

1.2.1  as necessary for website operation, for example to enable you to login to your account or place an order;

1.2.2  to analyse the use of the Sites by, for example, recognising and counting the number of visitors and how they move around the Sites. This helps us to see what parts of the site are popular and which sections need improving to make the experience better for users;

1.2.3  to recognise you when you return to the Sites so that content can be personalised for you, for example, by remembering your country and site preferences; and

1.2.4  to record your visit to the Sites and the pages you have visited and links you have followed. We will use this to make the Sites more relevant to your interests.

This document gives you information on the specific cookies used on the Sites.

How to control and delete cookies

1.3  When you accessed the Sites, you were presented with a message that notified you of our use of cookies. We had to use a cookie to present you with that notice.  If you continue to use the Sites, more cookies and other tracking technologies will be placed on your computer as described in this Cookie Policy in order to enhance your user experience whilst on the Sites.  By continuing to use the Sites and/or by accepting our Terms and our Privacy Policy, you are agreeing to the use of such cookies and tracking technology.

1.4  We will not use cookies to collect personally identifiable information about you. However, if you wish to restrict or block the cookies which are set by the Sites (or, indeed, on any other site) you can do this through your browser settings.  The ‘Help’ function within your browser should tell you how.  In respect of cookies that are set via the Sites, you can also disable these by following the instructions provided in the section titled ‘Opting Out’ in each of the tables below. 

1.5  Alternatively, you may wish to visit http://www.allaboutcookies.org/ which contains comprehensive information on how to do this on a wide variety of browsers. You will also find details on how to delete cookies from your computer, as well as more general information about cookies.  Please note that, as these websites are not owned or operated by CLF Distribution Ltd, we are not responsible for any of the content on them.

1.6  Please be aware that restricting cookies may mean that you will not be able to take full advantage of all the features or services available on the Sites.

Main cookies used on our Sites

Below is a list of the main cookies used on the Sites and what each is used for:

Name

_shopify_essential

Purpose

This cookie is essential for the Sites to operate. It holds the information needed to run the store correctly, including your browsing session, your checkout information and anti-tampering data.

Expires

This is a persistent cookie, which remains on your device after your browsing session has ended. This cookie expires 1 year after it was first set.

Source of Cookie

Shopify

Further Information

It is not possible to opt out of this cookie as it is strictly necessary for the Sites to function. Further information about the cookies Shopify sets is available at https://www.shopify.com/legal/cookies.

 

Name

_shopify_test

Purpose

This cookie is essential for the Sites to check whether your browser is able to accept cookies.

Expires

This cookie expires 1 minute after it was set.

Source of Cookie

Shopify

Further Information

It is not possible to opt out of this cookie as it is strictly necessary for the Sites to function. Further information about the cookies Shopify sets is available at https://www.shopify.com/legal/cookies.

 

Name

cart

Purpose

This cookie is essential for the Sites to store information about the contents of your basket.

Expires

This is a persistent cookie, which remains on your device for 2 weeks.

Source of Cookie

Shopify

Further Information

It is not possible to opt out of this cookie as it is strictly necessary for the Sites to function. Further information about the cookies Shopify sets is available at https://www.shopify.com/legal/cookies.

 

Name

cart_currency

Purpose

This cookie is essential for the Sites to remember the currency you were using, so that a new, empty basket is created in the same currency after a checkout is completed.

Expires

This is a persistent cookie, which remains on your device for 2 weeks.

Source of Cookie

Shopify

Further Information

It is not possible to opt out of this cookie as it is strictly necessary for the Sites to function. Further information about the cookies Shopify sets is available at https://www.shopify.com/legal/cookies.

 

Name

discount_code

Purpose

This cookie is essential for the Sites to store a discount code that you arrived with from a link containing that code, so that it can be applied to your order.

Expires

This cookie is deleted when you close your browser.

Source of Cookie

Shopify

Further Information

It is not possible to opt out of this cookie as it is strictly necessary for the Sites to function. Further information about the cookies Shopify sets is available at https://www.shopify.com/legal/cookies.

 

Name

localization

Purpose

This cookie is essential for the Sites to show your basket, prices and delivery options for the correct country.

Expires

This is a persistent cookie, which remains on your device after your browsing session has ended. This cookie expires 1 year after it was first set.

Source of Cookie

Shopify

Further Information

It is not possible to opt out of this cookie as it is strictly necessary for the Sites to function. Further information about the cookies Shopify sets is available at https://www.shopify.com/legal/cookies.

 

Name

shopify_pay

Purpose

This cookie is essential for the Sites to sign you back in to Shop Pay when you return to the checkout, if you have chosen to use Shop Pay.

Expires

This is a persistent cookie, which remains on your device after your browsing session has ended. This cookie expires 1 year after it was first set.

Source of Cookie

Shopify

Further Information

It is not possible to opt out of this cookie as it is strictly necessary for the Sites to function. Further information about the cookies Shopify sets is available at https://www.shopify.com/legal/cookies.

 

Name

_tracking_consent

Purpose

This cookie stores the cookie and privacy preferences you have chosen for the Sites, so that your choice can be applied when you return.

Expires

This is a persistent cookie, which remains on your device after your browsing session has ended. This cookie expires 1 year after it was first set.

Source of Cookie

Shopify

Further Information

It is not possible to opt out of this cookie, as it is the cookie that records the preferences you have chosen.

 

Name

_shopify_y

Purpose

This cookie enables us to: recognise your browser when you return to the Sites; and estimate our audience size and usage patterns, so that we can see which parts of the Sites are popular and which need improving. This cookie does not collect information that identifies you personally.

Expires

This is a persistent cookie, which remains on your device after your browsing session has ended. This cookie expires 1 year after it was first set.

Source of Cookie

Shopify

Further Information

You can block or delete this cookie through your browser settings, as described above. Further information about the cookies Shopify sets is available at https://www.shopify.com/legal/cookies.

 

Name

_shopify_s

Purpose

This cookie enables us to identify a single browsing session on the Sites, so that we can see how visitors move around the Sites during a visit. This cookie does not collect information that identifies you personally.

Expires

This cookie expires 30 minutes after your last activity on the Sites.

Source of Cookie

Shopify

Further Information

You can block or delete this cookie through your browser settings, as described above. Further information about the cookies Shopify sets is available at https://www.shopify.com/legal/cookies.

 

Cookies set by third parties

1.7  We also use and work with a number of third party suppliers and partners who set cookies on the Sites in order to deliver certain services and features. We do not control the dissemination of these cookies. If you would like more information about the cookies used by these organisations, as well as information on how to opt-out, please review the table below.

Name

Fera.geo

Purpose

Fera Commerce Inc. provides the product review features on the Sites. This cookie stores the result of an approximate, IP address-based location lookup, so that the product reviews shown to you are relevant to your region. Fera also stores a small number of items in your browser's local storage (named Fera.Cache, Fera.AssetCache, Fera.storeSettings and Fera.Api.ServerNum), which cache content so that the review widgets load quickly.

Expires

This cookie is not required for the Sites to function and can be cleared through your browser settings.

Source of Cookie

Fera Commerce Inc.

Further Information

Fera Commerce Inc. is not owned or operated by CLF Distribution Ltd. For further information, and for how to reject or delete these cookies, see Fera's privacy policy at https://www.fera.ai/privacy-policy and its cookie information at https://help.fera.ai/en/articles/6288042-cookies-local-storage-fera-may-save-for-shoppers.

 

Name

banana_stand_visitor_id

Purpose

This cookie is set by Fera Commerce Inc. and identifies you to the review system, so that you can submit a product review and edit your own review afterwards. It is only required if you choose to submit a review.

Expires

This is a persistent cookie, which remains on your device after your browsing session has ended. This cookie expires 1 year after it was first set.

Source of Cookie

Fera Commerce Inc.

Further Information

Fera Commerce Inc. is not owned or operated by CLF Distribution Ltd. For further information, and for how to reject or delete these cookies, see Fera's privacy policy at https://www.fera.ai/privacy-policy and its cookie information at https://help.fera.ai/en/articles/6288042-cookies-local-storage-fera-may-save-for-shoppers.

 

 

Email Tracking

1.8  Some of the emails we send to you may contain a ‘web beacon pixel’ or tracked links which allows us to identify when you have opened the email and to verify which links contained in the email you have accessed. We use this information to determine which parts of our emails are of most interest to you.

1.9  You can delete the pixel by deleting the email. If you do not wish to download the pixel to your computer or other device, you can ensure this by selecting to receive emails from us in plain text rather than HTML.

1.10  Alternatively you can unsubscribe from our mailing list by contacting us: https://shop.wholeearthfoods.com/pages/contactus

Changes

1.11  We may make changes to this Cookie Policy at any time by sending you an e-mail with the modified Terms or by posting a copy of them on the Sites. Any changes will take effect 7 days after the date of our email or the date on which we post the modified terms on the Sites, whichever is the earlier.  Your continued use of the Sites after that period expires means that you agree to be bound by the modified policy.

Contact us

1.12  If you have any questions or concerns about cookies or your privacy when using the Sites, please contact us: https://shop.wholeearthfoods.com/pages/contactus